Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, you can contact us at info@onestoppokemart.com.au. Please note that returns will need to be sent to the following address for review: 

PO BOX 319, FAWKNER VIC 3060

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have ordered an in-stock item and we discover that the item is not in the stated condition during packing or no longer in-stock, we will refund the purchase price of the item.

You can always contact us for any return question at info@onestoppokemart.com.au.